Customer Testimonials
Consultant: Helen Perry
“Our sales consultant is the best we have ever delt with; a true, friendly professional.”
- Susan Green (Farley, MO) 2010 Volkswagen CC
Consultant: Didi Lazarus
“The sales person that I asked for was off that day, but he came right in to serve me. I was very impressed with that. After explaining what I had in mind, he knew just the car to show me and let me take it out for a test drive. The driving demo was very complete and satisfactory and after driving the VW Tiguan, I was sold on the car. Thank you for being such a caring company. I will do business with you again when there is a need.”
- Roni Teague (Gladstone, MO) 2010 Volkswagen Tiguan
Consultant: Didi Lazarus
“Didi Lazarus was an excellent salesman. He was knowledgeable but did not pressure us. He is an asset to your company!”
- James & Carolyn Heath (Kansas City, KS)
Consultant: Michael Lopez
“Excellent – Michael Lopez was very helpful & knowledgeable / Russ Fortner was very easy to deal with. I felt they both helped me get a great deal on my 2008 Sonata – Treated very fairly – would definitely do business with Northtowne in the future!”
- Richard & Linda Forbes (Overland Park, KS)
Consultant: Didi Lazaurs
“Your service department is excellent. Didi is a fine salesman; a very caring individual.”
- Rosemary & Scott Davis (Smithville, MO)
Consultant: Helen Perry
“Helen was great to work with. Also a thanks to Grant for assisting my wife with hooking up her phone to the hands-free option.”
- Stephen & Alicia Mckinstry (Willow Springs, MO)
Consultant: Helen Perry
“It was very much enjoying and stress free.”
- Morgan Marshall (Anderson, MO)
Consultant: Richard Justice
“Very Positive experience and I LOVE MY CAR!”
- Lorin & Linda Walker (Kansas City, MO)
Consultant: Henry Lomax
“The whole thing was a welcomed experience. Starting with the salesman Henry Lomax. He was a pleasure to work with, at no time did I ever feel pressured nor was he pushy which most of car salesmen seem to be and which really turns me off.”
- Moraima Schwerert (Smithville, MO)
Consultant: Chris Sailor
“I worked with Chris Sailor and he was the GREATEST Car Sales Person I’ve ever worked with. I was so comfortable with him. He let me make the decisions instead of forcing something on me. I was so pleased when I first drove the vehicle that there was no way I was going anywhere or working with anyone else for my new vehicle. I’d have taken him to all the Northtowne Dealerships if I thought I wanted a different vehicle than the one I purchased.”
- Casey Michels (Kansas City, MO)
Consultant: Didi Lazarus
“We have purchased a few cars from Didi. He is a honest salesman and has always given us excellent service. He is a great person and always goes out of way his to make sure we are happy with our purchase.”
- James Madison (Independence, MO)
Consultant: Helen Perry
“Excellent! Love Helen!”
- Steven & Claudia Watts (Lake Waukomis, MO)
Consultant: Mike Maher
“I’ve assisted in the purchase of 4 cars in the last 2 years from Northtowne. I like Mike Maher. He’s a good represent of the business. Polite, professional, knowledgable, and I consider him ‘My Guy’ for cars. UGH! BAD WORD!”
- Sean Bratten (Kansas City, MO)
Consultant: Richard Justice
“Richard Justice is the best salesperson I have ever done business with, he deserves a raise. The sales manager went out of his way to ‘make the deal’ happen. The F&I lady was the fastest and easiest I have ever dealt with.”
- Quentin Woodrome (Grandview, MO)
Consultant: Helen Perry
“Helen Perry is great! She walks you through each step. This was a second time with her. We will keep in mind for the future.”
- John & Sara Doss (Holt, MO)
Consultant: Michael Cox
“Excellent – I have purchased several cars from Northtowne and have been very pleased with the way I was treated; fair price and courteous staff, especially Michael Cox. I plan to continue shopping at Northtowne for many more years.”
- Michael Seever (Gladstone, MO)
Consultant: Mike Lopez
“Excellent – Would highly recommend you (Northtowne) in the future – Especially Mike”
- James & Carolyn Webster (Mission, KS)
Consultant: Matt Kornblum
“I just want to say ‘Thank You’ for making what to me could have been a very confusing, intimidating car buying experience a very simplified one. In my personal history of car buying, this is the very first time I actually felt like a person rather than a number. I just love my new Volkswagen and can’t remember being as excited and happy as I am right now to be part of this family!”
- Rita Vaca (Kansas City, MO)
Consultant: Didi Lazarus
“Excellent! Didi was awesome!”
- Derrick & Heidi Morgan (Higginsville, MO)
Consultant: Henry Lomax
“Keep up the good job!”
- Julio Palencia, (Kansas City, MO)
Consultant: Michael Cox
“We had an enjoyable experience purchasing our latest vehicle and hope to return for our next purchase soon.”
- David Yost (Weatherby Lake, MO)
Consultant: Richard Justice
“A good approach as it is my 3rd VW Touareg as I am 110% satisfied with Northtowne service, attitude, and client attention provided. A well attended approach that puts Northtowne a notch above others. A great experience for certain with fine product delivered again to me!!!
- David Price (Fairway, KS)
Consultant: Helen Perry
“We are repeat customers because of the high degree of professionalism we receive and feel that we are being treated fairly.”
- Johnnie Walden (Kansas City, KS)
Consultant: Michael Cox
“Thank you my wife loves her new car!”
- Clyde Olmstead (Kearney, MO)
Consultant: Bill Raun
“Process went pretty flawless.”
- Stefan Frank (Liberty, MO)
Consultant: Michael Cox
“This is my third Volkswagen from Northtowne through Michael Cox. His consistent display of honesty, integrity and fair-minded dealings makes each experience a pleasant one; as car-buying should be. Thank you for another great VW! J”
- Julia Wesley (Kansas City, MO)
Consultant: John Howe
“It was good. I have never bought a car by myself before so it was a little scary for me. Your people were very helpful.”
- Claudia Waugh (Lee’s Summit, MO)
Consultant: Micahel Cox
“I purchased a 2010 Volkswagen Jetta after having a 2001 Volkswagen Jetta. Michael Cox was the salesperson for both of the vehicles. The purchasing experience was pleasant. I have and will continue to recommend friends and family to Northtowne Volkswagen. Everyone has always treated me well. The service staff has always been courteous. I like my new car and look forward to doing business again with Northtowne.”
- Susan Jackson (Kansas City, KS)
Consultant: Helen Perry
“Fantastic Experience! Would buy again in a heartbeat. Made a true believer out of my husband – not an easy task!!”
- Mary & Owen Straub (Kansas City, MO)
Consultant: Didi Lazarus
“Purchased my leased vehicle with which I was already familiar. The manager, Grant White, made it all very easy. You were able to accommodate all of my requests regarding the purchase of the car.”
- Thomas Decock (Kansas City, MO)
Consultant: Helen Perry
“The process was wonderful!! This was my first VW and they made everything so simple from the minute I walked in the door. I will definitely be back for another car when my lease is up. My saleswoman, the sales manager, and the finance manager was willing to do everything they could to assure I was well taken care of and showed complete honesty from the minute I walked in the door.”
- Lynn Gronniger (Grain Valley, MO)
Consultant: Helen Perry
“This was my first car purchased and I could not have been more excited or pleased with the help from my sales consultant and the dealership. I love my VW Passat and every time I get in it a big smile crosses my face. I can honestly say that when I buy my next car it is going to be another VW and I will come back to the same dealership! Thank you!”
- Elizabeth Bernardi (Kansas City, MO)
Consultant: Mike Maher
“Your dealership is what other’s should aspire to be. Totally professional, courteous, knowledgeable, and a pleasure to do business with. I HIGHLY recommend you to anyone looking for a new or pre-owned vehicle, and Mike Maher deserves a big ‘pat on the back’ for his approach to sales and customers. I really wish you would open a dealership in Columbia, MO. There is a HUGE demand for VW/Audi in Columbia and your dealership’s way of treating customers would be greatly welcomed!”
- Charles Krieg (Columbia, MO)
Consultant: Mike Lopez
“My salesman Mike Lopez was knowledgeable and professional.”
- Stephen Pinkston (Kansas City, MO)
Consultant: Henry Lomax
“Henry was wonderful. He has great people skills. He is kind, considerate and very thorough and detail oriented. He will be a very effective salesperson in his career at your dealership. My thanks to him for dealing with my wife and me in such an effective way. It was truly wonderful auto buying experience.”
- Terrence Coleman (Prairie Village, KS)
Consultant: Helen Perry
“Very good car buying experience!! Helen was wonderful!”
- Jacklyn Thompson (Shawnee, KS)
Consultant: John Howe
“John Howe the salesman was helpful, knowledgeable, and courteous. I appreciated his method of salesmanship.”
- Murlin Talbott (Kansas City, MO)
Consultant: Mike Maher
“You were GREAT! Thanks –“
- Telia Gilcrest (Leawood, KS)
Consultant: Helen Perry
“Helen made us feel welcome as soon as we walked in the door and helped us to find the right mini van for us.”
- Charles Finney (Topeka, KS)
Consultant: Mike Maher
“Mike Maher is really the best salesperson I’ve met. I’ll be contacting him anytime I need to by a new VW as long as he’s selling them.”
- Jason Boggs (Olathe, KS)
Consultant: Richard Justice
“Buying the car that day was snap decision which lead to a bit of a time crunch. EVERYONE worked to help us deal with that including having Steve, the Hyundai finance guy do our paperwork”
- Steven Van Dyke (Kansas City, MO)
Consultant: Didi Lazarus
“Didi, is a terrific salesperson. The reason I bought this car, my second at dealership is due to him. I love VW bugs but Didi is a fantastic asset for your dealership. Please let VW of America know how great I believe he is with people.”
- Jim Chaar (Prairie Village, KS)
Consultant: Frank Panettiere
“I want to thank Grant White for his excellent service while our car was being repaired. The starter failed within 10 days of delivery and the part was back ordered. Bobby in the service department also kept us updated on the status of the back order. The level of concern and care provided made the period without the car less frustrating. Grant showed that customer service for Northtowne truly extends beyond the sale date.”
- Doris Montegna (St. Joseph, MO)
Consultant: Helen Perry
“Helen Perry made the whole experience very pleasant.”
- Belford Electric Inc. (Wichita, KS)
Consultant: Frank Panettiere
“Grant White and the team handled my 2010 Golf order and purchase very professionally. Communication during the process was good. The vehicle arrived when expected. I appreciate the straight and clear dialogue throughout the entire process.”
- Kent Croft (Olathe, KS)
Consultant: Didi Lazarus
“Excellent, Salesman, Dealership, and Service Personnel!”
- Claude Bradsher (Gladstone, MO)
Consultant: Matt Kornblum
“Love the car! And my wife loves it too!”
- Thomas Fahey (Parkville, MO)
Consultant: Richard Justice
“I have bought/leased six cars from three different states in the last eight years. This experience has been by far my best car-buying experience. Richard Justice showed a genuine interest in my needs as a client and made it happen for me. I drove out of the dealership in the exact car configuration that I wanted for the payment I wanted. My trade-in was also valued very fair (higher than Carmax), which in turn created an opportunity to bring some equity to the deal. I would and will recommend Northtowne VW to as many people as I can.”
- Eugenio Bonet (Overland Park, KS)
Consultant: Richard Justice
“Exceptional transaction. The open and honest demeanor of the sales representative was a key factor in my purchase decision.”
- Ray Graham Jr. (Liberty, MO)
Consultant: Helen Perry
“Both Helen and Frank made the entire process fun and enjoyable. They are great!”
- Darrell Hudson (Liberty, MO)
Consultant: Didi Lazarus
“Didi is great, this was our second car with Didi. Our third car from Northtowne VW.”
- Larry Baugher (Trenton, MO)
Consultant: Did Lazarus
“Didi Lazarus was top notch. Explained everything went above and beyond getting the 2010 EOS delivered. He was contacted concerning the couple scratches we noticed. Was handled with no problem.”
- Paul Macdougall (Lady Lake, FL)
Consultant: Mike Maher
“I just wanted to drop you a note to thank you and the Northtowne Volkswagen service crew for handling my recent “situation” with the lug nut key lock so well. Jim Horton (Service Manager) was very understanding. Everything worked out fine. Purchasing my Volkswagen through Northtowne has been a pleasant experience from the very beginning. The sale team and service department are all top rate. We will be doing business again when I’m in the market for another car.”
- Randall Wallace (Mission, KS)
Consultant: Mike Lopez
“Thanks for being such a good salesman! You make buying a car a very pleasurable experience! Thanks for my new Red Bug!”
- Mollie James (Excelsior Springs, MO)
Consultant: Matt Kornblum
“Matt was extremely helpful to work with. I needed some extra time to make a decision and work on my trade pay off options. He stayed in touch with me and was very helpful. But the good thing is I never felt pressured that I had to do this today. That is the major thing that kept me from even looking elsewhere was the respect shown to me and not giving me the high-pressure sales pitch. If that would have happened I would have been gone. Great Job Matt!!!! If I do not move I will be a repeat customer.”
- Scott Kruckenberg (Kansas City, MO)
Consultant: Mike Lopez
“This was one of the best buying and trading experiences I’ve ever had. Mr. Lopez did what he said he would do, so there were no surprises. All of the paperwork arrived much sooner than we expected. My wife is very happy with the car. If she’s happy we’re all happy.”
- Bobby Bouton (Bucyrus, KS)
Consultant: John Howe
“We were very much satisfied with the way we were treated. Everyone was very friendly and that means a lot. Good customer relationship goes a long was. John was very helpful and he treated us like we had been customers there for years. You have a very nice dealership and it was a pleasure doing business with you.”
- Jerry & Donna Lewis (Chillicothe, MO)
Consultant: Mike Lopez
“It was a pleasant atmosphere with NO high pressure sales. I appreciate the ability of everyone to work around my time schedule to close the sale.”
- Leland Kolkmeyer, Kolkmeyer Funeral Homes (Wellington, MO)
Consultant: Mike Maher
“Mike was very helpful. He always returned phone calls in a matter of minutes and was easy to get in contact with when needed. He called to remind me of my service visit and made everything very easy. This was my first car I have bought and I wouldn’t have wanted anyone else selling it to me. Mike was really the best.”
- Mary Donaldson (Kansas City, MO)
Consultant: John Howe
“We were pleased with the service we received and the friendliness of the staff. We are very pleased with our car and it pays to shop on Labor Day weekend. The deal we received fit our budget great. Thank you.”
- William & Janet Grimes (Blue Springs, MO)
Consultant: Mike Maher
“Mike was very straightforward and easy to talk to and able to answer questions very well.”
- Rune & Molly Rasmussen (Lawrence, KS)
Consultant: Mike Lopez
“Actually it was the best experience I’ve ever had in purchasing a car. I felt no pressure and I felt like I was being treated fairly no just being told a bunch of bull.”
- Vanessa Cantrell (Kansas City, MO)
Consultant: Mike Lopez
“I found Mike to be very personable and knowledgably. He listened to me, which is a rare quality in car salesman. He was down-to-earth and did not employ “high pressure” sales tactics. I purposely did not return to several dealerships because they did not listen to my needs.”
- Susan Bowen (St. Joseph, MO)
“Grant – Thank you so very much for helping us out in a pinch with cars for the Kearney Homecoming parade! You were a lifesaver. We owe you BIG!”
- Jennifer Greene, Kearney School Dist.
Consultant: John Howe
I was pleasantly surprised that my experience was so ‘non-pressure’. I never felt overwhelmed by ‘sales pitches’. My sales rep. showed me respect and never once treated me like a ‘mark’ with patronizing statements. I even enjoyed conversations with other sales reps that left me feeling welcomed and comfortable. Even the gentleman that did my paperwork was delightful to deal with. I will defiantly be back for my next car.”
- Debi Decoudres (Kansas City, MO)
Consultant: Mike Lopez
“Mike Lopez was the best damned person I had talked to the entire day. He went over the entire car front to back, top to bottom. He asked me if I wanted to drive before I could even ask if I could. And he was overall perfect. Thank you so much Mike.”
- Joshua Ballenger (Kansas City, MO)
Consultant: John Howe
“John was excellent to work with! He did not act like most salesman we have worked with in the past – he actually seemed like one of us! He took our offer right away and it was done deal. Thanks so much!”
- Timothy & Karen Coder (Effingham, KS)
Consultant: Mike Lopez
“Just wanted to compliment Mike Lopez on the interest he took in our purchase & his overall helpfulness. We purchased a car primarily for our 16 year-old son’s use. So we weren’t looking to spend much money. Even though we were obviously not ‘Big Spenders’, Mike treated us like VIP’s. He corresponded promptly to questions and went out of his way to help find a car that would fit our budget. We would definitely purchase from Mike again.”
- Carol & John Staudacher (Liberty, MO)
Consultant: John Howe
“John Howe did an excellent job taking care of us. We were in to test drive and out with our new car. This really was a stress free process. Thanks for everything!”
- Caleb & Sarah McGeeney (Kansas City, MO)
Consultant: Mike Lopez
“I am now a Northtowne VW customer for life. Mike Lopez has been the best car salesman I have ever met. Thank you Mike.”
- Graham & Donald Goodman (Kansas City, MO)
Consultant: Didi Lazarus
“Didi is the best experience I have ever had at any dealership! I am very much NOT a ‘salesman’ person, but Didi was so courteous and friendly, our experience was a blast! Didi should be commended, and your dealership should feel blessed to have him as part of your crew. Everything he said and did for us I so much appreciated and will always remember and give others the opportunity to experience this kind of salesmanship. Both my husband and myself agree we not only got a great vehicle but also a great friend.”
- Marci & Robert Bealmear (Lee’s Summit, MO)
Consultant: John Howe
“Very pleasant. John didn’t treat me like an idiot just because I’m a female. I’ve had previous experience where I was just looked at as an inconvenience when the fact is I’m the ultimate decision maker. Thank you for the pleasant car buying experience”
- Mary & Michael Botts (Kansas City, MO)
Consultant: Mike Lopez
“Liked Mike’s laidback manner – not pushy.”
- Charles and Jane Temple (Prairie Village, KS)
Consultant: John Howe
“I found the car that I was looking for and now I am happy. Thanks to the salesperson John Howe was really helpful in choosing and buying the car. Everything went smooth and a lot easier then I thought it would be. My trust in Northtowne is higher than to any other car dealership.”
- Oybeck Fazilov (Mission, KS)
Consultant: Mike Lopez
“The whole process was very pleasant for me. Mike made me feel like it was always my decision. He did his ABSOLUTE BEST to come to my level in every way, helping me out as much as humanly possible. I would work with no other salesman than he. He stands out as a very personable associate and friend.”
- Benjamin Avila (Blue Springs, MO)
“Mr. White – Thank you for Volkswagen’s generous contribution to our school. We very much appreciate your support of education and our students. Our parents and staff aways look forward to the Drive for Education.”
- Stephanie Tolander, PTA Board Member NKC School District
Consultant: Didi Lazarus
“Didi is the best! Eliminate every other salesman and just create Didi clones. The car industry would be so much better.”
- Jason Steffer (Kansas City, MO)