Average Score (208 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

208 Ratings

4.7 Average

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  • Peter C.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Service was prompt and issues were resolved quickly!

  • Darrell W.09-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Easy to schedule, great service

  • Daniel S.09-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    I was actually a week early on my appointment and they went ahead and got me in.

  • David L.09-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The work done was adequate, although pretty pricey. It was very frustrating trying to get a hold of anyone. The phone system was down and it gave a different number to call, but then when I was ever able to get a hold of someone and asked to be connected to the service department, I would be sent to a voicemail box that was full. When I finally got a lady to answer and take a message for me she seemed very annoyed.

  • Victoria T.09-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Kevin went above and beyond to make my car buying experience as easy as possible.

  • Michael B.09-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Cynthia C.09-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Robert G.09-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    they did a good job

  • Kyleigh P.09-17-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    I am from Wyoming and purchased a vehicle here because they did not have one similar close to me. The process was smooth and the car arrived in a timely manner and it is beautiful!! I had problems with other dealerships lying about the condition of the cars before going to see them. Mike my salesman at Northtowne had no problem taking additional videos and photos for me. I would recommend coming to this dealership to buy your next car!

  • Kyle E.09-14-2025

    TYPE:SalesMODEL:TiguanYEAR:2025