TYPE:ServiceMODEL:AtlasYEAR:2024
Everyone is always very kind and helpful.
Average Score (215 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
They indicated that my car would not start and that I needed a new battery. When I questioned them further because I had not noticed any issues with the battery it miraculously started up just fine. I felt like they were dishonest and I’ll take my car to a different dealer in the future.
TYPE:ServiceMODEL:TiguanYEAR:2022
I picked my 2022 Tiguan up on 1/30/25 after being at Northtowne VW for the third time in a little over a year. I was ensured that the problem was fixed. I drove my car to Indiana on 2/8/25 after a family member unexpectedly passed away. My car went into limp mode about an hour before I arrived at my destination. I had to have the car towed to Clarksville VW on 2/10/25. I had to rent a car to drive back home to Kansas City on 2/11/25. The repair was completed on 2/14/2025. Apparently the turbo needed to be replaced. I am still in a rental car and my Tiguan is still in Clarksville. I was informed I was eligible for VW reunification, however, only $500 of my rental car fees are covered. My car has been sitting on their lot since 2/14/2025 and my current bill is over $800. Why am I having to pay for the additional rental charges when the car could have been returned at an earlier date? This car has had problems since 2024, just four months after I purchased it. I have been told multiple times by several different people within this organization that it’s not their problem. Whose problem is it then?
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2019
I have been coming to Northtowne Volkswagen for years and have always received great service. Even if there was a problem they got right on it and fixed it. While all of the advisors are helpful I believe in establishing a relationship with an advisor so they know you and your car. I always see Barry who has always gone above and beyond in customer service. I highly recommend this dealership.
TYPE:ServiceMODEL:JettaYEAR:2024
They finally fixed my problem, after 3 previous visits!!!
TYPE:ServiceMODEL:TaosYEAR:2024
Problem solved in short order professionally!
TYPE:ServiceMODEL:JettaYEAR:2021
The muffler has been making a gurgling sound, and the engine revs while in the park position. I was told the vehicle was put on a computer that scanned the system, and no issues were found. I have owned numerous cars and have never experienced this issue, so it is evident that something is wrong.
TYPE:ServiceMODEL:PassatYEAR:2018
Most receptive of our needs in an emergency.