TYPE:ServiceMODEL:ID.4YEAR:2024
Average Score (214 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
I had to send multiple messages to get an appointment scheduled for the recall, when I got there they didn’t know exactly what needed done, they didn’t reset the messages on the car when work was completed I had to do that, inside of my car is covered in a film/dirt from the work completed and I had to clean it. When the porter bought my keys in the service guy took over 20 mins to get me, he was busy eating a sweet treat or playing games on PC.
TYPE:ServiceMODEL:JettaYEAR:2020
Saul was awesome at customer service. He was so friendly and helpful. I hope I spelled his name correctly.
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2023
I had concerns that were not addressed, I asked questions but the gentleman doing my end of service check out wasn’t able to answer any of them.
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2021
Great service. Was received and moved on quickly. Several time I received updates on my service and the a quick completion.