Average Score (215 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

215 Ratings

4.7 Average

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  • Drew R.09-23-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Had a decent experience at the dealership for service, but getting annoyed and frustrated with the "fix" of my 2024 Atlas Cross Sport, I've had my screen replaced twice now since the beginning of the year and within 2 drives after getting it fixed last week it's pixelated again. I've never been so unconfident in keeping a vehicle in my life, frustrating as this is a new vehicle and I've had nothing buy issues with technology which is very costly outside of a warranty period. I've had my vehicle in the shop at least 4 times (valuable time away from work) this year already and i've only owned the vehicle for 9 months.

  • Vincent M.09-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Professional, excellent service

  • Gwendolyn P.09-19-2024

    TYPE:SalesMODEL:JettaYEAR:2024

    I had the best experience!!!

  • Andrew F.09-18-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Matt and everyone at Northtown VW were very friendly and helpful. Great folks!

  • Regina V.09-17-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Great costumer service!

  • Corey C.09-17-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Ashley D.09-16-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Donnie Nichols was very helpful and friendly

  • John S.09-12-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Soe was very professional in getting me through the process of my factory recall. factory

  • Scott D.09-12-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    The entire process was smooth and fast. Matt Weaver was very helpful, courteous and understanding. The rest of the team from finance to cleaning did a remarkable job.

  • Michele V.09-12-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020